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CSS Lee:    Listening to my Ace Of Base....;)
CSS Dennis:    Hokay, tonight is beginner's night AND refresher training.  We're
going to take this all in
CSS Dennis:    three steps.  First is TEXT tools, then Mesasge board, then
Library tools.  If we have
CSS Dennis:    enough time, we'll even slide in a little rainman :)
CSS Dennis:    Lois, did you get a chance to download that info in the library?
CSS Lee:    (no access...irrelevant. ;)
LoisLan:    Not yet Dennis...
LoisLan:    I was waiting for some time credits....
CSS Dennis:    oh oh, okay, then we'll run the training a little differently.
Let's begin:
CSS Dennis:    Hmmm, you should have gotten those, probably will by Tuesday for
sure.
LoisLan:    Don't slow it for me, I'll catch up
CSS Dennis:    When I say TEXT tools, those are the tools accessable only via
the keyword TEXT.  You
CSS Dennis:    all have access to that keyword (except Lee probably).  Correct?
CSS DaveL:    yep  :)
CSS Lee:    I got the "You do not have access to this feature". Is that the
right answer. ;)
CSS Tony:    Yep
CSS Dan:    yep
LoisLan:    Should I try now?
CSS Dennis:    Sure Lois, you should have access to the keyword
LoisLan:    OK, I do
LoisLan:    Says not available on Windows platform
CSS Dennis:    Good!  I guess I should have mentioned that if you are using a
DOS based machine, you
CSS Dennis:    MUST use PCAOL to access the keyword.  :)
LoisLan:    Am I the only DOS user here?
CSS Lee:    (Great, I've got PCAOL..but no Access. ;)
CSS Dennis:    Lois, if you have that software, how bout you signing on via that
instead of WAOL.
CSS Lee:    Hi Pam.
CSS Dan:    Nope.. Certified GEOS lover here. :>
CSS Pam:    HIya Lee!
CSS Pam:    Hi there Lois!
CSS Tony:    Hi PAM!!
CSS Dennis:    Hi Pam!
CSS Pam:    Hiya {{{ Dennis }}}
CSS Tony:    Ms.Hilton
CSS Pam:    Hi there Tony!
LoisLan:    Hi Pam!
CSS Pam:    LOL!!! Thanks.
LoisLan:    PCAOL doesn't work Dennis
CSS Lee:    And put on your suit, to Lois...
CSS Dennis:    Doesn't work?  What's wrong?
CSS Lee:    <--Geos Expert here...
CSS Lee:    ;)
LoisLan:    oh oh, I need the DOS version?
CSS Dennis:    Yes, what problems are you having with that software?
LoisLan:    Don't have it anymore.  I'll need to get it.
CSS Dan:    deleted WAOL.. using the disks as coasters. :>
CSS Dennis:    Lois, okay.  We'll have you download it later from the AOL Staff
Center.
CSS Lee:    LOL....at least  they went to a good use, eh, Dan?
CSS Dennis:    Now, back to training...
LoisLan:    So, I need to us the DOS AOL instead of Windows AOL?
LoisLan:    Sorry about that.
CSS Dennis:    Only when using the TEXT tools/keyword.
CSS Dennis:    Okay, what to do when you have an article that a company rep has
sent you:
CSS Dennis:    First, spell check the durn thing.  If there are typos, correct
them.
CSS Dennis:    Second, Read the durn thing.  If you can't understand it, chances
are users won't be able
CSS Dennis:    to either.  If you have a good idea on how to get the point
across, suggest it to the rep an
CSS Dennis:    and upon approval, make the changes.
CSS Dennis:    Lastly, check the documents format.  Here are a couple of things
to watch out for:
CSS Dennis:       (1)  Carriage returns.  They should only be as paragraph
breaks, not at the end of each
CSS Dennis:    line.  I suggest using a text editor OTHER than the AOL one.  It
will, upon saving, put
CSS Dennis:    returns at the end of each line for word wrap.  Some good
examples of text editors that
CSS Dennis:    are real basic are:  Norton DeskEditor, Windows NotePad (with
word wrap turned off!),
CSS Dennis:    MS Word, PC or Mac version.  All allow you to save in straight
ASCII format, something
CSS Dennis:    you will definitely need down the road if you use rainman.
CSS Dennis:       (2)  Special characters:  These could be TABS, symbols or
other characters.  AOL
CSS Dennis:    doesn't really like the special stuff.  Just the basic alphabet
and numbers.  When you get
CSS Dennis:    into rainman, the system will reject special characters AND the
article EVERY time.
CSS Pam:    !
CSS Dennis:    Yes Pam?
CSS Pam:    The most common is Tabs, but we often get Trademark symbols,
CSS Pam:    smart quotes,
CSS Pam:    bullets,
CSS Pam:    etc.
CSS Pam:    /ga
CSS Dennis:    Bingo!  very good examples that the system doesn't care for.
CSS Dennis:    To further the example, fonts between the Mac, PC and Apple 2 are
NOT compatible.  What you
CSS Dennis:    see on one platform will not be what others see on another.  Here
is an example:  On WAOL
CSS Dennis:    the character between the ^'s is a registered symbol:  ^«^
CSS Dennis:    Mac may see an 'x' and who knows what the PCAOL people see.
CSS Dennis:       (4) Formatting.  Unless its really necessary, indents should
be restricted to THREE
CSS Dennis:    spaces.  Again, because of platform differences and how the
system handles text, any more
CSS Dennis:    spaces in the middle of a line will force the article into what
is called monospaced font.
CSS Dennis:    While this looks really good on column data and stuff like that,
the font is not that good
CSS Dennis:    for regular text.
CSS Dennis:    ---Before getting into the actual tool functions, are there any
questions/comments?---
LoisLan:    What was the third thing to look for?  I got carriage returns,
special chars, and Formatting
CSS Dennis:    5 minutes tick by...Hey, you guys awake??
CSS Tony:    zzzzzz
CSS Lee:    You missed one, Dennis. ;)
CSS Tony:    degree marks?
CSS Dennis:    Naw, my numbers are off. Here they are:
CSS Dennis:    (1) spell check
CSS Dennis:    (2) readability
CSS Dennis:    (3) special characters
CSS Dennis:    (4) formatting
LoisLan:    OK thanks
CSS Lee:    You missed numbering one of them, that's all.
CSS Dennis:    I have my socks on so I'm having trouble counting and typing at
the same time.
CSS Lee:    Special Character was labeled (2) above.
CSS Lee:    LOL...
CSS Dennis:    Okay, for all of you who do have access, you may want to resize
your windows so you can see
CSS Dennis:    this conference and still have room to do the tools.
CSS Dennis:    Keyword TEXT now.
CSS Dennis:    Select Edit Text Items
CSS Tony:    Ktext
CSS Dennis:    When you select this option you will be greeted with a new window
listing the companies that
CSS Dennis:    you have edit access to.  These will normally be "About" files,
or files that describe the
CSS Tony:    ?
CSS Dennis:    companies. Lately we've been trying something different too.
Getting you the main menu so
CSS Dennis:    you can see how it all is laid out.  You can still only edit the
text in the About file via
CSS Dennis:    this option.
CSS Dennis:    Tony?
CSS Tony:    So you can't edit those about files unless you are in the edit text
items menu roght?
CSS Dennis:    Correct.  Edit Text Items allows you to edit ONLY the text that
appears at the main menu of
CSC Bob:    ::throwing spit wads at Dennis::
CSS Dennis:    an area.  NOT the sub text.  To do text within a folder, you
would use the Edit Menu Items
CSS Dennis:    option
CSS Tony:    Pulling out the spitball shield
CSS Dennis:    Never fear, Bob can't see that far from the back of the room :)
CSS Lee:    Hi Bob..!!!!!
CSC Bob:    Sigh.. true...
CSC Bob:    Evening, Lee.
CSC Bob:    Sorry.. I didn't want to disturb...but I did want to say hello... :)
CSS Dennis:    Okay, this window we were talking about has a few options on it.
Cancel is sort of obvious
CSS Lee:    I have Dennis on log coming in late, Bob...I was going to send it to
you later. ;)
CSS Dennis:    Edit Text - allows you to enter the text editing menu
CSS Dennis:    Edit Title - like it says, allows you to edit the title of the
document.  NOTE:  For About
CSC Bob:    Have fun.. and I'm just gonna settle in the back of the room. This
be stuff that is hard
CSC Bob:    enough to figger without me butting in :)
CSS Dennis:    files, via keyword TEXT, the title should read "About xxx" where
xxx is the name of the
CSS Dennis:    company.  I'm stressing this is a must under TEXT tools.  You'll
see a difference when we
CSS Dennis:    look at rainman later on.
CSS Dennis:    Now for the fun part.  Think of TEXT tools as just like the text
editor on AOL.  That's
CSS Dennis:    basically what it is.
CSS Dennis:    You can cut and paste, move things around, just about anything
you'll need to do to get the
CSS Dennis:    text in place.  To finalize your changes or updates, select
"Update".
CSS Dennis:    how we doing gang?
LoisLan:    So far so good.
CSS Dan:    okie here.
CSS Lee:    Still getting the "don't have access button.". ;)
CSS Lee:    heheheh
LoisLan:    I did find the PCAOL disk
CSS Dennis:    Good!  Edit Text Items and Edit Menu Items operate the same way
when it comes to editing
CSS Dennis:    text.  Once you play with the tools you'll quickly see its as
easy as composing e-mail,
CSS Dennis:    something you are ALL very good at  :)
CSS Dennis:    Now for the hitches you can run into:
CSS Lee:    :X
CSS Dennis:    Text too long - this will happen if you have a rep who is trying
to write his/her thesis as
CSS Dennis:    a text article.  If you run into this problem, use the Add Page
option on the Edit Text main
CSS Dennis:    menu to give youself a new page to continue on.  If you've ever
seen a "More" button, this
CSS Dennis:    is what its all about.
CSS Dennis:    Believe it or not, that is the only hitch you'll run into that
you have control over.
CSS Dennis:    TEXT UPDATE FAILED - the dreaded bummer message that we will all
get from time to
CSS Dennis:    time.  Here's why:  AOL keeps a database on all the text articles
on the system.  That
CSS Dennis:    database has a limit in it and it only purges itself on ocassion,
or when the programmers do
CSS Dennis:    it manually.  When that database becomes full, you get the
infamous message.  Its NOT your
CSS Dennis:    fault and there is nothing you can do to fix it.  Simply notify
your Tier 1 and/or me so we
CSS Dennis:    can alert our in-house contacts.
CSS Dennis:    Okay, we're moving on to the next biggy in TEXT tools, editing
the menu.  NOTE, when I say
CSS Dennis:    menu, I mean the folders containing text for News, Products or
whatever, NOT the main menu.
CSS Dennis:    At no time should you edit the main menu without approval of you
Tier 1 or at least
CSS Dennis:    notifying them.
CSS Dennis:    For the purposes of this training, lets just look at a Press
Release folder.  All the rest
CSS Dennis:    work the same way so no biggy.
CSS Dennis:    The company rep sends you a press release.  You, being the fully
trained and experienced
CSS Dennis:    staff use your TEXT keyword, get into the Edit Menu window and go
whoa!  How the heck do I
CSS Dennis:    add this new thing to the list??  Again, TEXT tools are very easy
to use.  To add a new
CSS Dennis:    entry to the folder, simply click on Add Entry.  You'll see a new
entry on the listk
CSS Dennis:    oops, list presented, either titled "Empty Document" or "Item 1".
Now you can select edit
CSS Dennis:    text from within the same menu to add your new press release,
then click on Update to put
CSS Dennis:    it in place.  The last step is to add a title to this brand new
article you've put up.
CSS Dennis:    Select Edit Title and you'll get a small window to put the
article in.  A note of caution
CSS Dennis:    This title will appear in the list of articles AND as the title
to the window when a user
CSS Dennis:    opens up that article.  Brief, concise, attention getting is the
way to go here.
CSS Dennis:    Questions?
CSS Dennis:    podles?
CSS Dennis:    heartbeat?
CSS DaveC:    hello
CSS Lee:    :X
LoisLan:    Still here!  Not questions
CSS Dennis:    Hi Dave :)
CSS Dan:    :>
CSS Lee:    Hi DaveC
CSS DaveC:    hi Dennis, miss much so far?
CSS Dennis:    :)  not really, you've done the TEXT tools thing
CSS Dennis:    Okay, now comes the item that the reps really like and think is
real hard for us : )
CSS Dennis:    Adjusting the order of articles within the folder.
CSS Dennis:    Again, accomplished using the Edit Menu option.  Here it is
folks, grab your pencils
CSS Dennis:    and paper and take notes.
CSS Dennis:    To adjust the order of articles within a folder, use the Move Up,
Move to Top, Move Down,
CSS Dennis:    Move to Bottom, or to kill the article off entirely, Remove
Entry.
CSS Dennis:    If you have a company under construction, save all the text
within a folder, then play with
CSS Dennis:    the various buttons.  You really can't hurt anything and as you
can see, its not
CSS Dennis:    complicated at all.
CSS Dennis:    This concludes the TEXT tools portion of tonights training.  If
you would like reference
CSS Dennis:    documents about this, a training document is available in
FatDome>Staff Information &
CSS Dennis:    oops, disregard, I moved it :)
CSS Dennis:    The Training Document is located in FatDome>Company Support
Library and is titled
CSS Dennis:    Subj:  Training Doc #2 - Text Edit
CSS Dennis:    Okay, take two minutes so my fingers and take a break  :)
CSS Dennis:    Um, is there anyone here?
LoisLan:    still here!
CSS Dan:    and here!
CSS Tony:    Zzzzzz
CSS Dennis:    Dan, do you have message board tools to any company yet?
CSS Lee:    Always present...and heard. ;)
CSS Tony:    Huh oh yeah
CSS Dennis:    DaveC?
CSS Dan:    Dennis.. at least the one's I've looked at.. yep.
CSS Lee:    DaveC looks like he got bumped...Den.
CSS Dennis:    Lois, we couldn't get you message board tools yet so hang in
there and either Pam or I will
CSS Dennis:    walk you through it all once your real screen name is set up.
CSS Pam:    I'm setting up her assignments now, Dennis. :)
LoisLan:    OK, thanks.
LoisLan:    When will I get the name?
CSS Dennis:    DaveC, do you have message board tools to any companies yet?
CSS DaveC:    I just got back on, I got kicked out of the system
CSS Dennis:    MESSAGE BOARD TOOLS
CSS DaveC:    Yes
CSS Dennis:    Okay, here we go!!
CSS Dennis:    You may want to adjust your window sizes to allow you to read
this and to see what you are
CSS Dennis:    doing in the message boards.
CSS Dennis:    For the most part, your job as a CSS is to scan the message
boards for TOS violations and,
CSS Dennis:    if needed, assist the company rep in maintaining their boards.
Usually this is simply a
LoisLan:    TOS?
CSS Dennis:    matter of telling/showing them how to do something.
CSS Dennis:    TOS = Terms of Service violation.  Cussing, harassing and being a
dweeb.
CSS Lee:    Yikes...
LoisLan:    gotcha
CSS Lee:    oops. ;X
CSS Dan:    wearing a striped tie and a checked shirt..
CSS Dennis:    If you spot a post that has profanity in it, HIDE (don't delete)
the message and notify your
CSS Dennis:    Tier 1.  they wil make the decision on whether the offense should
be reported or just a
CSS Dennis:    warning sent to the poster.
CSS Dennis:    Remember, DO NOT DELETE messages, just HIDE them. That gives us a
chance to
CSS Dennis:    check-up on the problem.
CSS Dennis:    If you have a post that contains a user's address, phone number,
credit card number or
CSS Dennis:    other personal data like that, hide the message, copy and paste
to an e-mail to the company
CSS Dennis:    rep so they get the message, then, notify the user who did post
the message that you've
CSS Dennis:    hidden it as a matter of AOL policy and more importantly, to
protect them.  And yes, we have
CSS Dennis:    had posts where a user posted up their credit card number.
CSS Dennis:    Via message board tools you have the option to hide or delete
messages AND topics.  I've
CSS Dennis:    already covered the restriction on deleting so let's move on to
the hiding of stuff :)
CSS Dennis:    Again, a very easy tool to work with.  Once you select Board
Tools from the main portion of
CSS Dennis:    a message board, it will just as if you had selected the Browse
folders however there will
CSS Dennis:    be some additional information displayed.
CSS Dennis:    first, you have the topics
CSS Dennis:    Then you have Status followed by a number.  A topic OR message
can have a status of:
CSS Dennis:    (R)eleased, (H)idden, or briefly (D)eleted.
CSS Dennis:    Buttons on the bottom of the window:
CSS Dennis:    Browse - opens up a new window addressing the highlighted topic
(is not available for just
CSS Dennis:    messages)
CSS Dennis:    Sorry, looks like my node is really slow.
CSS Dennis:    Anyway, if you select Browse again from the new window you'll see
the status of the
CSS Dennis:    individual messages within the highlighted topic.  Its here where
you can
CSS Dennis:    hide a message.  You can, on some boards, do this at the topic
level as well so
CSS Dennis:    just keep an eye on where all your Board Tools icon appears.
CSS Dennis:    Status - Allows you to confirm the status or change the status of
the highlighted topic
CSS Dennis:    Edit Desc - allows you to edit the opening description of the
highlighted topic.  Reps are
CSS Dennis:    good for wanting to tweek that text so you may want to see how
that one works.
CSS Dennis:    The last button, Move, has a special function.  In order to
understand it we need to go back
CSS Dennis:    to the Browse button.
CSS Dennis:    When you first select Browse from the main message board, you'll
get a window open that
CSS Dennis:    has only one highlighted item: "Use BROWSE to view contents of
this topic." Creator: xxx
CSS Dennis:    In this window there are only three active buttons, the Browse to
show the messages in the
CSS Dennis:    topic, and two others - "Show Parents" and "Create"
CSS Dennis:    These last two are very easy - "
CSS Dennis:    Show Parents allows you to get the accounting number of the
message board - you need this
CSS Dennis:    to use the Move button.  "Create" allows you to post a message in
the topic directly.
CSS Dennis:    Personally, I've used the 'Create' button I think once in the
years I've been online, you
CSS Dennis:    can post just as easily from within the message board.
CSS Dennis:    So, let's go back to the "Show Parents" button...
CSS Dennis:    When you click this a small window will open with the ID# of the
message board and the title
CSS Dennis:    that's it.  Now comes the fun part.  Moving a topic.
CSS Dennis:    TOPIC MOVES
CSS Dennis:    If a company has more than one message board or wants to
rearrange the order of the message
CSS Dennis:    board, the Move command  will do it.  If more than one message
board and the rep want say
CSS Dennis:    Topic Z to be moved out of Message Board Glublatz and over to
GiggleFritz, all you have to
CSS Dennis:    do is first, enter GiggleFritz, do a browse, then a Show Parents
and note the ID#.  Then,
CSS Dennis:    return to Glublatz, use the board tools, highlight the topic to
be moved and hit the Move
CSS Dennis:    button.  Once you do, you'll be asked to enter the message board
number to move the topic
CSS Dennis:    to.  This is where you enter the GiggleFritz message board
number.
CSS Dennis:    The Topic will then be moved over to the GiggleFritz board and
placed at the TOP of the
CSS Dennis:    topic lists.
CSS Dennis:    Questions?
CSS Lee:    :X
CSS Dennis:    I fear I've lost you guys.
LoisLan:    not at all Dennis!
CSS Dan:    doing fine :)
CSS DaveC:    I'm with you
CSS Dennis:    Great!  Okay, knowing  that you can move a topic between message
boards and that when
CSS Tony:    Still here
CSS Dan:    if ya lose us, we'll light ya up with ?'s and !'s faster'n you can
say.. next topic! ;>
CSS Dennis:    you do that the topic will appear at the top of the receiving
message board, you can see how
CSS Tony:    but am experiencing a great T STORM!!!!
CSS Dennis:    we can rearrange topic order.  Bob and I are working on having
some construction/play
CSS Dennis:    boards that you all have tools for just for this purpose.
CSS Lee:    !
CSS Dennis:    Now, here's the key about Message Boards and really, the only
hitch:
CSS Dennis:    ALWAYS ALWAYS ALWAYS check the id# of the message board before
doing a move.
CSC Bob:    (one note on message boards I just learned.. You need to have tools
in both boards to move)
CSS Dennis:    If you have a typo on a move, there is not much of a chance we'll
be able to find it before
CSS Dennis:    someone else does.  Could be really embarassing especially if you
have a topic
CSS Dennis:    in Quark that is flaming Aldus and you accidently move it over to
the Aldus board.
CSS Dennis:    Sure, it would be sort of fun, for a moment.
CSS Dennis:    Lee?
CSS Lee:    Aren't those areas already available here for practice, Dennis?
CSS Lee:    ga
CSS Dennis:    Yes, but not all have tools to them.
CSS Lee:    Oh okay..
CSS Lee:    back into my corner. ;)
CSS Lee:    :X
CSS Dennis:    Bob makes a very valid point which is a very good reason to be
careful.  As most of the T2
CSS Dennis:    and CS program is organized under categories, the horror story I
just mentioned could very
CSS Dennis:    well happen.
CSS Dennis:    Okay, we've been plugging along for a while now.  Everyone take 5
to chat amongst your selfs
CSS Dennis:    oops, yourselves and have a stretch.
CSS Dennis:    Log is of!

CSS Dennis:    LIBRARY TOOLS
CSS Dennis:    If you need to, you may want to adjust the window of this
conference so you can see the
CSS Dennis:    conversation and still read this.
CSS Dennis:    There is a training Document regarding Library Edit and tools
located in FatDome>
CSS Dennis:    Company Support Library.  As there are different requirements
between the Mac and PC
CSS Dennis:    platforms, I encourage you all to read it.  PC side especially
has some specific needs
CSS Dennis:    in the descriptions and titles, as well as not noting if a file
has been checked for virus
CSS Dennis:    or not.
CSS Dennis:    The first indicator that you have library tools will be the
addition of extra buttons when
CSS Dennis:    enter it.  If there are files released in the library, you see
several buttons, such as:
CSS Dennis:    the normal ones, but its the extra ones we're concerned with.
Let's hit the easy one first.
CSS Dennis:    See Hidden.
CSS Dennis:    When a user first uploads a file to AOL (or a rep), the file is
placed in a hidden portion
CSS Dennis:    of the library where only those with tools can see it. This
allows us to download and test t
CSS Dennis:    the file, edit the description, release it to the public, or if
necessary, move the file to
CSS Dennis:    a more appropriate library.
CSS Dennis:    So, let's all select See Hidden on that library and see what's
there.
CSS Dennis:    If you are in the same library that I'm in, you'll see two files
- junk and :P
CSS Dennis:    Notice how the buttons on the bottom of the screen are similar to
a regular library?  Only
CSS Dennis:    one is needed for our training tonight and that's the Edit.
Let's assume you've already
CSS Dennis:    downloaded the file, it checked out fine and now you want to edit
the description.
CSS Dennis:    So, highlight one of the files and select Edit
CSS Dennis:    I chose Junk in case anyone is curious.
CSS Dennis:    Everyone see the file?
CSS Dan:    yup
CSS DaveC:    yes
LoisLan:    yes
CSS Lee:    Yessir.
CSS Dennis:    Okay, what I want you to do right now, is to close that window,
then double click
CSS Dennis:    on the file or click on Get Description.  You're going to see a
significant difference from
CSS Dennis:    what you saw via Edit and what you see as the actual description.
CSS Dennis:    y'all see the differences?  As you can see, there are really only
some items you can
CSS Dennis:    actually edit.  One that you can't is the From: or Uploader:
line.
CSS Dennis:    Okay, let's go back to editing this file and get it in the proper
format.
CSS Dennis:    Whoa!  Notice the changes?
CSS Dennis:    If you don't see the changes I just made, you cheated : )
LoisLan:    ayup
CSS Lee:    Cute Dennis...put in the Keywords while we weren't looking. ;)
CSS Dennis:    Okay, let's move real quick now.  A couple of things you will
need to watch and if needed
CSS Dennis:    edit and that is the Subject, Equipment and Needs.  If on a PC,
you'll need to follow
CSS Dennis:    the file naming conventions used on the PC side.  Rather than
cover that now, just be aware
CSS Dennis:    that the PC side has some specific guidlines to follow.
CSS Dennis:    Equipment.  This is a good one.  I've seen it where all it said
was computer.  If the file
CSS Dennis:    for the Mac, put that in here!
CSS Dennis:    Same goes for the PC.  If the file requires some specific
equipment, also note it on this
CSS Dennis:    line.
CSS Dennis:    Now for the NEEDS line.  If a file needs a specific software
package to work, make sure that
CSS Dennis:    it says so.  Or, if you notice the file is in a specific WP
format, it wouldn't hurt to note
CSS Dennis:    that.  Normally, users are pretty good about this so just be
aware of it.
CSS Dennis:    Now, as Lee said, I put in some keywords while you all weren't
looking.  AOL does have, for
CSS Dennis:    the forums, a search engine that allows users to search for a
given piece of software.  You
CSS Dennis:    are all probably familiar with it via keyword QuickFinder.  The
keywords line, in a file
CSS Dennis:    descriiption is one place where AOL picks that info up at.
Currenly, only very few if any
CSS Dennis:    companies are on this search engine.  In the future they may be
put on one of their own
CSS Dennis:    so you should always do the keywords line.  NOTE;  Keywords: in a
file description is
CSS Dennis:    strictly for the file description and is NOT a part of the AOL
keywords we use to get around
CSS Dennis:    on the system with.  (You wouldn't believe the arguments we all
had when they first
CSS Dennis:    came up with that as the phrase)  :)
CSS Dennis:    Conventions:  the keywords line is a line all by itself, with a
blank line preceeding it and
CSS Dennis:    one following it.  Just like we have in the example.
CSS Dennis:    It is identified by the phrase (typed exactly) Keywords:
CSS Dennis:    Note, must be plural and MUST have a colon.
CSS Dennis:    It can be following by only ONE space, then the search words to
use on the file.
CSS Dennis:    Because AOL already builds its search on the Subject line, File
name, and Uploader, you do
CSS Dennis:    NOT put those words on this line.  Rather, select a single word
that would be key in
CSS Dennis:    locating this file online.
CSS Dennis:    Mac Users Only:  You separate the search words by spaces.  This
is a convention for the
CSS Dennis:    entire Mac side ONLY.
CSS Dennis:    PC Users Only:  You separate the search words by comma space.
CSS Dennis:    I did both on the example file so you could see it.
CSS Dennis:    You can have up to 69 characters following Keywords:   the search
engine will NOT pick up
CSS Dennis:    any search words that have been wrapped.  (Remember back in TEXT
where I said AOL
CSS Dennis:    puts a carriage return on word wrap?  Hey, it applies here too
sometimes.)
CSS Dennis:    Now for the file description:  You DO NOT edit the description
unless its to make it
CSS Dennis:    more readable AND time permitting.  If you have a file that has
no description or one that
CSS Dennis:    is very cryptic, notify the uploader that you can't release the
file without a better
CSS Dennis:    description and ask him/her to provide you with one.
CSS Dennis:    DO NOT EVER release a file that has no description or one that is
very cryptic.  If you
CSS Dennis:    do, you are sure to have your mailbox filled with 'Ask the Staff'
questions about it.
CSS Dennis:    Oh, I did forget to tell you that one didn't I?? :)  ALL tool
holders of a given library are
CSS Dennis:    AUTOMATICALLY put on the mailing list for any comments or
questions the users have on a
CSS Dennis:    file. :)  We'll get in to that aspect in a moment.
CSC Bob:    (not only that.. we will yell at you... :)
CSS Dennis:    Okay, more platform specific stuff.
CSS Dennis:    Mac Users Only:  At the very last line of the descriptioin,
insert a blank line and add the
CSS Dennis:    following:  "This file has been found virus free using xxxxx"
where xxx is the current
CSS Dennis:    version of the scanning software you use
CSS Dennis:    Pam, we're using Disinfectant right?
CSC Bob:    (yepper... if she isn't looking... :)
CSS Dennis:    thanks bob  :)
CSS Pam:    Right... 3.5 :)
CSS DaveL:    version 1.2 right?
CSC Bob:    That's an old one, Dave
CSS Pam:    Sorry... am talking to Erica but watching the screen. :)
CSS Lee:    bzzt..thanks for playing..
CSS Dennis:    PC Users Only:  NO, repeat, NO mention that you have done a virus
check is made in the
CSS Lee:    ;)
CSS Dennis:    description.  You just do the scan.
CSS Dennis:    The very last line of the description, with a blank line above it
contains your initials.
CSS Dennis:    JUST your initials.
CSS Dennis:    Note:  You are not expected to check the functionality of a file.
We can't all have the
CSS Dennis:    fancy and perhaps expensive software.  We simply ensure that
we've scanned for virus,
CSS Dennis:    made the description legible and added keywords.  That's it.
CSS Dan:    !
CSS Dennis:    Hokay, we've done all that, now what?  Well, if you did make
modifications to the file's
CSS Dennis:    description, you need to click on the Modify button to make them
take effect.
CSS Dennis:    Dan?
CSS Dan:    If a file isn't functional, we'll get that same pile of "Ask the
Staff" mail?
CSS Dennis:    Yep  :)  But you get to ignore it in most cases, letting the rep
handle it.
CSS Dan:    cool :>
CSS Dennis:    Or, we have it checked by someone else who has the required
software if a user
CSS Dennis:    uploaded it.
CSS Dennis:    We might as well address that issue now.  Once you have made the
modifications to the file
CSS Dennis:    we're ready to release correct?
CSS Dennis:    NOT!!
CSS Dennis:    We don't own the libraries, the company rep does.  He or she is
in charge of what files
CSS Dennis:    appear in their library.  If a file was uploaded by a user, you
should always inform the
CSS Dennis:    rep and let them decide on if they want it released.  Its not
uncommon, once you have
CSS Dennis:    established a working relationship with the rep for the rep to
give you free reign but
CSS Dennis:    you should still inform them.  If a file was uploaded by the rep
and passes, you have
CSS Dennis:    permission up front to release those as the companies really want
to see their files out in
CSS Dennis:    the public as soon as possible.
CSS Dennis:    Before covering how to handle and what to handle in the way of
comments, let's touch the
CSS Dennis:    other buttons quickly.
CSS Dennis:    While in Edit you also have the option to Delete and Move File.
If you are at the public
CSS Dennis:    side of the library, you also have the option to Hide the file.
All are self explanitory
CSS Dennis:    except probably the Move file.  Just like the message board
tools, you can move files from
CSS Dennis:    one library to another.  You still need the receiving library
number, but you DON'T have to
CSS Dennis:    have tools for the receiving library.  Yes, this can be a very
dangerous tool to use so if
CSS Dennis:    you do need to, make sure that either yourself or another staffer
has tools to the
CSS Dennis:    receiving library to make sure the file made it.
CSS Dennis:    When you select Move you also have the option to Move and Release
the file.  I
CSS Dennis:    insist that you DO NOT use this option unless you have tools to
the receiving libray,
CSS Dennis:    have been directed to do the move and release by the rep, and
have checked the library
CSS Dennis:    number at least three times before clicking on the button.  The
same embarassment
CSS Dennis:    could occur if a typo is made.  It is ALWAYS much safer to simply
move the file (it will
CSS Dennis:    automatically go into the hidden library of the receiver), then
go to the receiver library t
CSS Dennis:    to check and release.
CSS Dennis:    Questions before we cover Comments?
CSS Lee:    :X
CSS Lee:    What's that at the bottom of the description?
CSS Dennis:    last line is your initials
CSS Lee:    Which Initials?
CSS Lee:    Real ones...or Screen name?
CSS Dennis:    real ones.  Mine are dkk
CSS Lee:    Ok...
CSS Dennis:    COMMENTS
CSS Dennis:    That "Ask the Staff" button can be a helper or a pain in the
behind. It can be a helper in
CSS Dennis:    spotting files that have gone corrupt and it can be a pain in the
behind if the downloader
CSS Dennis:    just isn't clear on the concept of downloading :)  As CS staff,
its the first area that we
CSS Dennis:    concern ourselves with and can answer mail on.
CSS Dennis:    What we address and answer mail on:  If a user has problems
decompressing a file,
CSS Dennis:    or reports that the file is corrupt, you can answer the user (be
sure to include EVERYONE)
CSS Dennis:    so they know you've answered).  For the most part it will
probably involve explaining that
CSS Dennis:    file x is a compressed file and need to be decompressed before it
can be used. Or, that
CSS Dennis:    the file is a TEXT file, not a runable file and can be opened up
on a text editor.  If you
CSS Dennis:    run into questions reqgarding the funtionality of the file, its
best to let the rep answer
CSS Dennis:    those questions.
CSS Dennis:    Bob, did I cover that one per the new policy?
CSC Bob:    Yep.. I think so..
CSC Bob:    ::scrolling up::
CSC Bob:    Yes...
CSC Bob:    Basically... if there is a question that relates to AOL
CSC Bob:    That is.. is the file corrupt.. does it contain a virus... did a
member lose time...
CSC Bob:    In those cases.. the CSS takes the question. If it has to do with
the file's functionality..
CSC Bob:    or a complaint about it's value.. or what not.. that's the rep...
CSC Bob:    If the question has to do with how long it took to get the file.. or
the file description...
CSC Bob:    again.. it is to you.
CSC Bob:    ::bowing out..::
CSS Dennis:    Thanks boss! :)
CSC Bob:    (Is that clear as mud? :)
CSS Lee:    Murky...
CSS Lee:     ;)
CSS Dennis:    With that we wrap up the overview on the libary tools and
tonight's full training session,
CSS Dennis:    if you have questions or comments, please speak up.